Dispatch & Delivery Information

Orders placed before 1pm Monday to Friday will be dispatched the same day or next working day. Orders placed after 1pm will be dispatched on the next working day. Orders placed on weekends or public holidays will be dispatched on the next working day. Please note, all delivery times are approximations and we cannot guarantee these time scales. If you need your order for a certain day we always recommend selecting Guaranteed next day delivery in UK or DHL for international customers for the fastest shipping.

UK

Standard Delivery - Delivery in approx 3-4 working days after Lash Dolls has processed your order. If ordered after 3pm on a Friday your order will be processed the following Monday. Please checkout to see your postage cost.   Guaranteed next day delivery - please checkout to see your postage cost (order must be placed before 12pm Monday-Friday for guaranteed next day delivery, please note that if you place an order on Friday for next day guaranteed, it will be delivered on Monday. This service comes with a tracking number)

Local pickups

Please note - Local pickups are only available in Sheffield, UK. Same day pickup available. Pickup time is up to 4pm Monday - Friday

Europe

*Please note we are not currently shipping to ROI (Republic of Ireland) at the time due to custom clearance errors & changes* Royal Mail International Delivery - £20 (approx. 5-7 working days for delivery, Tracked) DHL Express Delivery available - please enter your country and postal/zip code for an accurate cost (approx. 3 working days. Tracked + signed) It is advised you check with DHL direct to make sure that they can ship direct to your location and do not pass to a Third Party courier, this can affect timescales for remote areas.

US/Canada/Australia

US - Royal Mail International Delivery-  £20 (approx. 7-10 working days. Tracked+signed) DHL Express Delivery available - please enter your country and postal/zip code for an accurate cost (Delivery in 3-4 working days after Lash Dolls has processed your order. If ordered after 10:30am GMT on a Friday your order will be processed the following Monday. Tracked + signed). It is advised you check with DHL direct to make sure that they can ship direct to your location and do not pass to a Third Party courier, this can affect timescales for remote areas. Canada and Australia must use DHL - please enter your country and postal/zip code for an accurate cost. It is advised you check with DHL direct to make sure that they can ship direct to your location and do not pass to a Third Party courier, this can affect timescales for remote areas.

Rest of the World

All orders - £20 (approx. 7-10 working days. Tracked+signed) DHL Express Delivery available - please enter your country and postal/zip code for an accurate cost (approx. 3 working days. Tracked + signed) It is advised you check with DHL direct to make sure that they can ship direct to your location and do not pass to a Third Party courier, this can affect timescales for remote areas. *FOR ALL INTERNATIONAL SHIPMENTS* Please be aware that we cannot check the policies/licences needed for every location we ship to, therefore, it is the buyers responsibility to check with the receiving country what is allowed (content and amount) to be imported and accepted into the desired country/state. In addition to this,  the content and amount allowed in a shipment will differ for personal or business use, this website is to be used for and by professionals only with a business ID.

Lash Dolls UK Delivery Policy

We are not responsible for any additional customs charges or fees once your package has left for delivery. Customs charges and fees are the sole responsibility of the purchaser. Any customs or import duties are charged once the parcel reaches its destination country. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipping costs. Lash Dolls UK is not responsible for any lost or stolen packages. We will send a confirmation to your email as soon as the order is processed. Once you have received your shipping confirmation, Royal Mail will have the most current information regarding your package. After it has left our premises, we are not liable for your package. If your items are being shipped to a business, please include the name of the business as well as the name of the recipient. It is the responsibility of the customer to provide an accurate shipping address and contact information. Lash Dolls Uk will not be responsible for any orders that have been confirmed as delivered by Royal Mail or any domestic delivery service used in the originated country of purchase.

Lash Dolls UK Return Policy

If in the unlikely event you have received a faulty product or if you are dissatisfied with an item and would like a return or exchange, please notify us by email at info@lashdollsuk.co.uk within 7 days of receiving your order. We offer exchange on items that are sealed and unused. This does not include tweezers which can not be returned for hygiene reasons. If we are not notified within 7 days of receiving the product, it will not be able to be refunded or exchanged. We offer refunds on items that arrive faulty. You will need to contact Lash Dolls U.K. within 7 days of recieving your product via email, and provide images and a full description of the issue. This will then be assessed by the Lash Dolls U.K. team. If we recieve an item back that we do not think is eligible for a refund, a refund will not be processed and your item may be sent back out to you. Please note, we are not liable for the costs of returning any items. If you are wanting to send a product back to us, the shipping costs will be covered by the customer. In the occasion where an item you have ordered is out of stock, you will be contacted via email with the option of exchanging these items or receiving a refund. The email we contact you on will be the one linked to your Lash Dolls UK account. If we do not get a reply within 24 hours (unless stated otherwise in the email) then a refund will be automatically processed. Please allow 3-5 working days for this refund to show in your account.